Quality

To ensure the highest quality of our translation, proofreading and certified translation services, as well as other related services, we implemented and now maintain a quality system according to the ISO 9001:2015 and ISO 17100:2015 standards.

Our system has been certified by the independent certification body, Bureau Veritas, which also carries out regular audits to make sure all ISO 9001:2015 and ISO 17100:2015 requirements have been met at VERBA.

VERBA has held these certificates since 2009.

BUREAU VERITAS CERTIFICATION - ISO 9001:2015

Certificate confirming that there is a quality management system in place at VERBA, one that is also regularly upgraded.

Fast response to all enquiries
Cost transparency
Filing and archiving
Confidentiality
Risk management
Customer satisfaction and handling claims and complaints

BUREAU VERITAS CERTIFICATION - ISO 17100:2015

Certificate confirming professional qualifications of translators, revisers, and translation project managers, appropriate technical resources, quality management and management of all translation processes from order to delivery at VERBA.

Qualified translators with long-term experience
Multiple translation checks
Terminology management
Translation graphic design management
Handling delivery formats
Linguistic project managers

IN-HOUSE QUALITY ASSURANCE

Good quality never happens by chance and it is our main business goal. That is why our projects go through all phases of our in-house quality assurance and risk management program.

Our in-house quality assurance team primarily focusses on:

Prethodno

Sljedeće

QUALITY SYSTEM

Quality is of the utmost importance to us – whether a project consists of a single-page document or large volumes of translations. We owe the growth of our business primarily to the quality of the projects we deliver.

This is why we are constantly developing and improving our quality system, including but not limited to:

Selecting translators whose qualifications and experience in a particular field of translation best suit a specific project
Additional translation checks
Professional project management for the purposes of planning, meeting deadlines and cost specifications, following project-specific instructions and organising additional checks
Management of specific client terminology and specific domain terminology
Special software tools for translation quality assurance (consistent terminology, punctuation, spelling, typography, formatting)
Continuous professional development
Measuring business results
Customer satisfaction surveys

MEMBERSHIP IN PROFESSIONAL ORGANIZATIONS

VERBA has been a proud member of the following professional organisations for many years:

Responsible for the content of this website:

VERBA CENTAR d.o.o.
Hebrangova 32, 10 000 Zagreb
OIB: 71824628731

Working hours:
MON-FRI
8.00 – 17.00h

+385 1 4576 194
info@verba.hr