Quality

QUALITY GUARANTEE

To ensure the highest quality of our translation, proofreading and certified translation services, as well as other related services, we implemented and now maintain a quality system according to the ISO 9001:2015 and ISO 17100:2015 standards.

 

Our system has been certified by the independent certification body, Bureau Veritas, which also carries out regular audits to make sure all ISO 9001:2015 and ISO 17100:2015 requirements have been met at VERBA.
VERBA has held these certificates since 2009.

BUREAU VERITAS CERTIFICATION - ISO 9001:2015

Certificate confirming that there is a quality management system in place at VERBA, one that is also regularly upgraded.

  • Fast response to all enquiries
  • Cost transparency
  • Filing and archiving
  • Confidentiality
  • Risk management
  • Customer satisfaction and handling claims and complaints

BUREAU VERITAS CERTIFICATION - ISO 17100:2015

Certificate confirming professional qualifications of translators, revisers, and translation project managers, appropriate technical resources, quality management and management of all translation processes from order to delivery at VERBA.

  • Qualified translators with long-term experience
  • Multiple translation checks
  • Terminology management
  • Translation graphic design management
  • Handling delivery formats
  • Linguistic project managers

QUALITY SYSTEM

Every client is important to us – whether they are an individual who needs a single document translation or a large corporation that orders large volumes of translations. We owe the growth of our business primarily to positive reviews and client referrals. 

This is why we are constantly developing and improving our quality system, including but not limited to:

  • Selecting translators whose qualifications and experience in a particular field of translation best suit a specific project
  • Additional translation checks
  • Professional project management for the purposes of planning, meeting deadlines and cost specifications, following project-specific instructions and organising additional checks
  • Management of specific client terminology and specific domain terminology
  • Special software tools for translation quality assurance (consistent terminology, punctuation, spelling, typography, formatting)
  • Continuous professional development
  • Measuring business results
  • Customer satisfaction surveys.

 

Responsible for the content of this website:

VERBA CENTAR d.o.o.
Hebrangova 32, 10 000 Zagreb
OIB: 71824628731

Working hours:
MON-FRI 
8.00 – 17.00h

Contact us:

+385 1 4576 194
info@verba.hr