Hebrangova 32, 10 000 Zagreb
+385 1 4576 194
info@verba.hr

Quality Guarantee

Every client matters—whether it’s an individual requiring the translation of a single document or a major corporation with large-scale translation needs.

Much of our growth comes from strong client referrals. That’s why we’ve developed and continually refine our quality management system.

To ensure the quality of our translation, proofreading, certified translation and related services, we have introduced and operate in compliance with ISO 9001:2015, ISO 17100:2015 and ISO 18587:2017 standards.

The independent certification body Bureau Veritas has certified our system and performs regular audits to ensure full compliance with ISO standards. VERBA has been a certified provider since 2009.

Our quality management system includes:

  • Translator selection
  • Professional project management
  • Terminology management
  • Software tools
  • Additional translation check
  • Performance monitoring
  • Client satisfaction tracking
  • Continuous professional development
OUR CLIENTS

Our Certificates

Bureau Veritas Certificate –
ISO 9001:2015

This certificate confirms the existence and continual improvement of VERBA’s service quality management system.

  • Prompt response to all inquiries
  • Transparent pricing
  • Documenting and archiving
  • Confidentiality
  • Client satisfaction, complaint and claim management
Cover Image - ISO 9001

Bureau Veritas Certificate –
ISO 17100:2015

This certificate confirms that VERBA meets the requirements for translator’s, editor’s and project manager’s qualifications, technical resources, and quality management throughout the translation process—from order to delivery.

  • Qualified translators with years of experience
  • Multiple translation reviews
  • Terminology management
  • Translation layout and formatting management
  • Managing various input and output formats
Cover Image - ISO 1701

Bureau Veritas Certificate –
ISO 18587:2017

This certificate affirms that our translators are qualified to efficiently post-edit machine-translated content to ensure high-quality final output.

  • Qualified translators with relevant expertise
  • Efficient machine translation post-editing workflows
  • Compliance with international quality standards
  • Ongoing process monitoring and improvement
  • High-quality translations tailored to client needs
Cover Image - ISO 18587
OUR CERTIFICATIONS

Why Choose Our Translation Agency?

You need a translation agency with an elaborate and well-developed quality assurance system, native-speaking expert teams across all global markets and a certified quality management system that is regularly audited by independent certification bodies.

Native Speakers

A vast network of top-tier language professionals and native speakers across nearly every country and speciality.

Exceptional Service

Client satisfaction is our top priority. We deliver premium-quality services that achieve the results you expect.

Extensive Experience

Over 12,000 translation projects completed in 2024 for small businesses, large enterprises and global corporations.

Quality Guarantee

A certified quality system combined with our unique framework for testing and managing external translators worldwide.

Client Testimonials

Degordian ikona
Degordian
“Working with Verba is always outstanding and truly commendable! We’re especially grateful for the team’s professionalism, as well as the speed and quality of service – every single time.”
Isoplus ikona
Isoplus
“We are extremely satisfied with Verba’s professional approach, friendly team, and the speed of their service.”
Mariterm ikona
Mariterm
“Our professional experience with Verba as an external partner has lasted for many, many years – and we are extremely satisfied with their service...”
More Reviews
AS FEATURED IN
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More than 26 years of experience and over 12,000 successful projects in the past year alone.