LSP partnership - Verba

COOPERATION WITH LSPs

Are you looking for a reliable production partner for your projects in the Balkan region? We at VERBA offer high-quality linguistic services and project management processes tailored to the needs of language service providers all around the world.

WHAT WE OFFER TO LSPs?

Since 1998, we have been providing certified translation and localisation services ranging from all European to all South Slavic and Eastern European languages, and we specialise in translations into Croatian, Slovenian, Bosnian, Serbian, Macedonian, and Montenegrin.

All our business processes are tailored to the needs of LSPs and their projects. Due to our longtime experience in the industry, state-of-the-art software solutions, our experienced and reliable team, very strict quality control, and risk management in handling translation projects, we add value to language service providers and their projects.

And above all, confidentiality is always our top priority.

WHAT IS INCLUDED IN OUR SERVICE PORTFOLIO?

As your outsourcing partner for the Balkan region, you will be able to count on us when your clients are expecting fast, reliable, and high-quality service.

Over the many years of cooperating with LSPs from all over the world, we have developed just about every service. The most common ones are listed below:

Translation
Revision/editing (bilingual)
Proofreading (monolingual)
Post-editing
PDF check
INC
Multilingual DTP
QC/QA (including software-assisted QA in CAT tools, Verifika, Xbench)
LSO
Terminology management
Linguistic project management
Localisation and adaptation

formatting and layout

When working with complex, figure-heavy documents, big brochures, manuals, or any other document type that requires some graphic design know-how on top of the translation itself, you need professionals that have their own software tools and know how to use them to their full potential. At VERBA, we have all the necessary tools for document conversion and graphic design.

Software can recognize characters in scanned documents or images and convert them into standard ASCII or Unicode system codes. Sometimes, however, specific features of the language or particular file formats cause unsatisfactory conversion results. This is where our VERBA team jumps in, using advanced software options to make sure that the final document is as similar as possible to the original.

Correct graphic design can even help prevent potential errors in translation.

When you entrust us with your translation material, the first thing we do is carefully prepare the files for translation. Benjamin Franklin once said: “By failing to prepare, you are preparing to fail.” We believe the same is true for translations.

FIELDS OF SPECIALISATION

We translate more than 20 million words in more that 2,000 translation projects a year! There is almost no area of expertise or type of text we have not come across. However, as other areas of expertise have their own specialists, so do we. Every project is assigned to specialists who are qualified in a particular domain and have experience in similar projects.

The main areas we cover are life science (IFUs for medical devices, medical records, pharmaceutical texts), IT, technical and engineering (user manuals for industrial machines), automotive (service documentation and marketing), marketing, HR, and legal texts.

OUR IN-HOUSE TEAM

Our in-house team consists of some 30 university graduates in translation and a vendor pool for the South Slavic and Eastern European Languages which includes more than 150 graduates in law, engineering, medicine, and other areas. Moreover, the qualifications of our translators, proofreaders, and project managers meet the requirements set forth by the ISO 17100:2015 standard. Among other things, this means we work only with competent and vetted native speakers. Our experienced project managers will put together a team that best suits your business or personal needs.

MEDICAL DEPARTMENT

Medicine and medical technology are our main areas of specialisation. For these areas, we have specially developed workflows and a dedicated department with a team of translators, revisers, proofreaders, medical experts, and project managers. They have the necessary knowledge and experience to ensure that all our services comply with rigorous client requirements and to avoid consequential damages which can arise when very sensitive and demanding projects are on the table.

CAT tools

Our team members are proficient in almost any commercial CAT tool and proprietary tool of our clients. We enjoy testing and mastering new tools. We always strive to be ahead of the technology curve and offer our linguists training and support in using the most diverse tools.

We at VERBA have licences for all our linguists and project managers for the following CAT tools:

Trados Studio (all versions), memoQ (Server), Across Language Server v.7, Memsource.

Some other tools we work with: XTM, Smartling, Transit, etc.

QUALITY CERTIFICATES

To ensure the highest quality of our translation services, revision, and certification (court interpreting) services, as well as other related services, we put in place a quality management system according to ISO 9001:2015 and ISO 17100:2015 standards.

Our system was accredited by the independent certification body, Bureau Veritas, which also carries out regular audits to make sure all ISO 9001:2015 and ISO 17100:2015 requirements have been met at VERBA CENTAR d.o.o.

VERBA’s quality management system has been implemented in our translation processes since 2009.

IN-HOUSE QUALITY ASSURANCE

Good quality never happens by chance and it is our main business goal. That is why our projects go through all phases of our in-house quality assurance and risk management program.

Our in-house quality assurance team primarily focusses on:

Providing accurate translations
Using correct and consistent terminology
Complying with punctuation, grammar, and other specific language rules
Choosing the right style to convey the message of the text
Being punctual and meeting deadlines
Matching source and target formatting
Observing project- and client-specific instructions

MEMBERSHIPS IN PROFESSIONAL ORGANISATIONS

VERBA has been a proud member of the following professional organisations for many years:

VERBA TEAM vs. FREELANCERS

Translation
Post-translation QA
Revision/editing (bilingual) by a second linguist
Proofreading/review (monolingual) by a competent proofreader/reviewer
Professional DTP
Project preparation
Terminology management
Project management
Risk management
QA check by a linguistic project manager
The ability to handle projects of any volume at any speed
Our own software licences for a number of CAT and QA tools
Compiling and/or verifying project instructions by a project manager
Handling linguist queries pertaining to individual projects
Creating and handling error reports
Ensuring regular communication among all project stakeholders
Selecting linguists with the appropriate language skills, domain expertise, and content experience
Onboarding and training project teams

VERBA

Translation
Post-translation QA

Contact us

If you'd like to be our vendor, email:

vendors@verba.hr

If you'd like to be our client, email:

kristina@verba.hr

Responsible for the content of this website:

VERBA CENTAR d.o.o.
Hebrangova 32, 10 000 Zagreb
VAT: 71824628731

Office hours:
MON–FRI
8 AM–5 PM

+385 1 4576 194
info@verba.hr